Retail
Agentic Commerce Enablement
for a Specialty Retailer
Key Results
11%
Of Orders
Placed by AI Agents
+18%
AOV
On Agent-Assisted Orders
<1s
Catalog
Agent Query Response
The Challenge
A specialty retailer watched AI shopping agents fail against its storefront: product data was built for human eyes, checkout assumed a browser session, and every agent-driven order fell back to email and manual entry.
Pain Points
- Product catalog unreadable to AI shopping agents
- Checkout flows assumed a human browser session
- Agent-driven orders fell back to email and manual rekeying
- No guardrails for payments or order limits on automated buyers
The Solution
We made the storefront a first-class surface for AI agents:
1
Agent-ready catalog
Structured product, pricing, and availability data served through an MCP storefront
2
Agentic checkout
Authenticated agent ordering with payment mandates, limits, and full audit trails
3
Conversational ordering
A reorder and recommendation agent for B2B customers on top of the same surface
Timeline: 9 weeks from kickoff to production
The Results
Before
- Agent traffic bounced or failed
- Manual rekeying of emailed orders
- No visibility into agent buyers
- Single human-only sales channel
After
- 11% of orders placed by agents
- Zero-touch agent checkout
- Every agent order authenticated and logged
- A 24/7 machine-readable sales channel
"Agents were already trying to buy from us — we just could not serve them. Now they are our fastest-growing channel."